Because of threats from clients, Databank employees work from home
Due to conditions beyond management’s control, Databank Financial Services Limited has requested that all of its employees start working from home, exactly as they did during the height of the Covid-19 epidemic.
Databanks’ decision was made, according to a message to clients, because some individuals are physically and verbally assaulting workers and losing tolerance because they can’t access their money.
The investment bank adds that when the Domestic Debt Exchange Program was introduced by Minister of Finance Kenneth Ofori-Atta on Monday, December 5, the situation deteriorated.
The letter said that “after the launch, secondary market activity has essentially come to a standstill, making it difficult for us to obtain liquidity.”
This is so that fund managers may swap all of their current bonds for the new ones that the government is issuing. But if we are unable to exchange the bonds we own, we won’t have access to any money to fulfill withdrawal requests.
“As a result, our initial estimate of two weeks for processing withdrawal requests has changed.”
All employees are required to follow the direction to work from home starting on December 22 and continuing until January 10, 2023.
While we wait for the government to supply liquidity, many of our customers have attempted to be understanding with us. We are really appreciative of this. However, a few of our customers have felt compelled to verbally and physically assault our staff members as well as to threaten both their lives and the lives of their families. As a result, we are forced to switch to a work-from-home alternative.
“Even though our offices will be physically closed, we will continue to serve you and execute transactions remotely, and all of our digital channels will remain available just as they were while we were working on the Covid project.” However, we are unable to put the lives of our employees in jeopardy by opening the office when there is no cash on hand.
In these “tough circumstances,” the bank is reaching out to customers to solicit their cooperation and begging for their patience.
“We are extremely confident that the Financial Stability Fund or any other Fund that the Government may offer in the interim would provide much-needed relief for you and other investors,” the authors write.